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Change management is a constant requirement for many of us – and nowhere more so than in the NHS. The biggest adjustment to the way the NHS works of late is the formation of CCGs – Clinical Commissioning Groups. All at once, doctors who were relatively closeted within their GP surgeries are finding that they are having to update their communication skills to deal with presentations and questions at public forums, as well as the attentions of the media.
CCGs in Devon, Bristol, Gloucester and Swindon are among those to have been on the receiving end of media training provided by Mentor. The experience of our team and their extensive understanding of the issues within the health service have been commented on by organisers who need challenging training for the commissioning Doctors and staff that guarantees the right outcome. Busy people need the guarantee we give that means they will understand the media, how it works and how to be an expert commentator in the one day they take out of work to be with us. Many start with low expectations only to be surprised at the way the training empowers them and dissipates the dread of public and media questioning.
Sallie Ecroyd, Communications Manager, NHS Devon
“Thank you for an excellent day last week – feedback has been fantastically good and everyone found the session instructive, positive and confidence-building. I would be surprised if I ever saw a PowerPoint slide with 35 bullet points again!”